FAQs

Once confirmed, we can no longer modify your order, whether it is a change of product, address or even the method of payment... We prepare your orders quickly so that they leave our premises within the day .

However, you will have a few minutes after receiving the confirmation email to cancel it: call us on 01 84 80 44 20 so that we can try to intercept it.

If we can no longer intercept your order, you will have to refuse the package upon arrival and we will inform you as soon as it returns to our premises in order to proceed with its cancellation and refund.

We accept payment by credit card (except American Express), Paypal and Amazon Pay.

An internet outage, even a very brief one, can hinder the connection with your bank and cause a payment problem. We invite you to try again to place an order with the same payment method.

Please note that you can also choose to pay via Paypal, even without having an account, by selecting “Pay by card” on their login page. Payment is completely secure.

If the "Need advice" button (bottom left of the screen) is activated, ask one of our micronutrition advisors to call you back to place the order directly online with you.

If your order has not arrived within 5 business days, we are here to help. Before contacting us, here are some checks to do in advance:

Consult the tracking link on your customer account which will allow you to know where your order is
Check your customer account to ensure that the delivery address and your contact details are correct.
If you have received a delivery notice from our carrier, your order may be waiting for you in your Post Office.
Check with your neighbors or the caretaker of your building to make sure they have not collected the package in your absence.
You can also check if there are any postal delays to your country currently
If you have not located your package after carrying out these checks, contact us

The status “Unprocessed” means that we are preparing your order.

Once the order has been sent, you will receive a shipping confirmation email with a tracking link.

Please note, in the event of an increase in activity, this status may remain displayed a little longer than usual. However, we do everything possible to ensure that your orders arrive on time.

Start by checking with your neighbors or the caretaker of your building to make sure that they have not collected the package in your absence.

If after this check the package remains untraceable, contact our customer service and we will find a solution together.

We deliver all over the world, except to our Canadian friends…

To our great despair, we have no longer delivered to Canada, subject to very strict regulations, for 4 years due to local customs who systematically return our packages to us due to the nature of our products.

Would you like to know our price list according to geographic areas? Click here !

Delivery is made in 3 to 5 days by Colissimo or Chrono Relais Shop2shop and 24 hours by Chronopost.

Our team prepares your packages Monday to Friday from 8 a.m. to 4 p.m. Orders are processed twice a day by our logistics team: at 8:30 a.m. and 1 p.m. If you place your order on Friday after 11 a.m. your order will not be able to leave until the following Monday.

Please note, in the event of an increase in activity, preparation may take longer than usual. However, we do everything possible to ensure that your orders arrive on time.

Some checks:

This may be a bug when adding to the basket: check that the reference appears both on your order form sent in the order confirmation email and on the delivery note present in your package .
Did you order 3 months of treatment and only received one bottle? It is certainly a 3 month bottle: check if the number of capsules corresponds to the duration of treatment ordered.
If after all these checks, your product is still missing, contact our customer service.

We take care to carefully package each bottle to prevent them from breaking, but packages are sometimes mishandled by carriers...

If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box to the address contact@dailylab.com

If the cardboard is damaged, it is imperative to make a “reservation” upon receipt with the postman.

CAUTION: It is imperative to throw away the capsules, even if they appear intact, because you risk ingesting micro glass particles which could cause lesions.

Do you want to cancel your order? No problem ! you have 14 days to withdraw

Return your order to us, indicating its number:

KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS Account
2 poppy alley
03800 Saint Bonnet de Rochefort

We will confirm receipt of the package by email and will reimburse it within the day.

Please note: it is imperative that the products return in perfect condition, unopened.

In the event of a batch recall procedure, you will be contacted individually and explained to you the procedure to follow and the reasons for the current recall. You will be reimbursed for the product(s) concerned.

D-LAB undertakes to reimburse you for one month of treatment within 30 days following purchase if it does not give you satisfaction.

How to proceed?

- Send an email to contact@dlabparis.com specifying your order number

- Upon receipt, customer service will send you the refund procedure to complete and return

- If all conditions are met, you will be informed by email of the reimbursement within 72 hours.

Payment in several installments is eligible for baskets ranging from €50 to €2,000.
The cards accepted are cards issued in France such as Visa and Mastercard.
Prepaid and virtual cards and systematic authorization are not accepted

On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page on which you will have to enter your bank details as for a standard payment. There you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines then a reminder email 3 days before each deadline.

Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you initiated this operation and that it is not fraudulent.

Alma is our payment partner but it cannot have access to the management of our orders. If you wish to cancel your order and obtain a refund, we invite you to contact us at the following address: contact@dailylab.com
Do you have any other questions? Do not hesitate to go to the Alma FAQ (https://support.getalma.eu/hc/fr) or contact them directly at support@getalma.eu

This sometimes happens when the connection takes time to establish between your browser and the site. I invite you to reload your page, and if it still does not work then place your order and send the order number by email to the address contact@dailylab.com so that our customer service can do what is necessary.

Do you have a discount voucher to use and you can't find the dedicated field?

You must enter the promo code before choosing the delivery method, in the field to the right of the screen.

You still don't see it? We invite you to change your browser and favor Google Chrome or Mozilla Firefox.

Discount vouchers issued by D-LAB or by a third party cannot be combined with each other and are valid on the amount of your order, excluding shipping costs.

If the voucher was issued to you by one of our partners, you must then contact them to receive a new one by sending them proof of cancellation of your order.

Was the voucher issued to you by our advisors? Contact us so we can do what’s necessary!

To make changes to your account, go to My Account.

If you would like to delete your D-LAB account, contact us directly.

Please note: by deleting your account, you will no longer be able to access your order history. However, you will be able to recreate an account with the same address.

- Join the community of D-LAB experts and accumulate points for each validated order or by completing missions. You can also sponsor your loved ones to receive a €20 voucher.

- Then exchange your points for exceptional gifts valid on your future orders.

- You can find all the information on the page dedicated to the loyalty program.

It is important to note that points are valid for 1 year from their creation date. You can view them at any time from your customer account.

Points are valid for 1 year from their creation date. You can view them at any time from your customer account.

D-LAB has developed micronutrition programs to perfectly address specific issues. This is what gave birth to the 1+2+3 Programs. Complementary formulas that act synergistically on the causes of disturbances, for lasting results:

1- Activate: Activators act at the heart of cells to increase cellular respiration and the body's performance.
2- Nourish: Complexes and Absolutes revitalize the body thanks to very targeted functional active ingredients.
3- Eliminate: Detoxes clean the filter organs using titrated herbal medicine extracts to eliminate more and better.

You don't know which program is right for you? Complete your D-iag online and get your result in less than 2 minutes.

Please note that our formulas have been developed to be able to combine with each other without contraindications or overdoses, thus allowing you to act on several issues at the same time.

Each setting time is indicated in the product sheet (at the bottom of the page).

The vast majority of treatments are suitable for pregnant or breastfeeding women. 

You can find this indication in the “Contraindications” section of the product sheet :) 

If you have any doubts, do not hesitate to ask our advisors for confirmation.

Contraindications are indicated in the “Contraindications” section of your product sheet. 

If you have any doubts, do not hesitate to ask for confirmation from our advisors at the following address: contact@dailylab.com

As part of our 3-month hair treatments, we systematically offer 1 month of treatment. To avoid overpackaging, we opted for a bottle containing the 3 months of treatment and no longer 3 bottles of 1 month of treatment each :)

Also note that some of our formulas are now available in a single bottle containing

The list of ingredients is available on each product sheet in the “Ingredients” section.

If the opened bottle is stored in the conditions described in the precautions for use (protected from light, heat and humidity), then you simply need to respect the written DDM (minimum durability date). on the bottle label.

At D-LAB, the quality and safety of our supplements are a top priority. You can be reassured to consume our cures if the MDD is exceeded for several reasons:

-Generous DDM: Our capsules have an average DDM of 2 to 3 years upon leaving our laboratories. When you place an order on our site, we undertake to provide you with products whose shelf life is always greater than 3 months. So you will always receive a fresh and effective cure!

- Post-DDM consumption: You can absolutely begin a treatment whose DDM has been exceeded, provided that your bottle has been stored in a dry place. We understand that the date written under the bottle may raise questions, but it is important to note that this is a DDM (best before use date), and not a strict expiry date. We provide this date as a guide, but our products retain their effectiveness and safety beyond this period, as long as they are stored correctly.

The cases, bottles and documentation in your packages are fully recyclable. If, like some of our customers, you can't throw them away, reuse them as spice bottles, yellow coins, pens, makeup... Don't hesitate to share your DIY ideas on Instagram by tagging us @dlabnutricosmetics 

Epic Foundation is a startup nonprofit that fights social injustices and advocates for giving to become the norm. It offers innovative solutions to businesses and individuals to support high-impact social organizations around the world! We have chosen to donate 1% of our turnover to them.

We are committed on a daily basis and out of conviction to the animal cause. None of our products have been tested on animals.
We guarantee vegetable envelopes, without bovine or porcine gelatin.

Our formulas are developed in collaboration with the team of doctors at the Vichy Célestins medispa. Our active ingredients are harvested in France and put into capsules in the south of France (according to the ISO 22000 standard).

Meeting the expectations of our most demanding customers results at D-LAB in active ingredients of exceptional quality, concentrated in high doses and with proven bioavailability. It is also the source of our holistic and avant-garde nutritional expertise, integrated into each formula and taken to its peak in our tailor-made programs.

Beyond the clinical studies from which certain ingredients and formulas benefit, D-LAB has launched ex-vivo tests to scientifically demonstrate the complementarity of its nutritional supplements with cosmetics. The latest study shows that nutritional supplements are more effective than creams on many variables in terms of skin and anti-aging. 

To guarantee formulas that are respectful of the body, D-LAB has chosen vegetable envelopes and ingredients from non-irradiated French Greentech, without GMOs, without nano-particles, without preservatives. 

Our Batignolles showroom has permanently closed its doors, but we have surprises in store for you :)

Our customer service can be reached:

- by telephone from Monday to Friday from 8:30 a.m. to 7:30 p.m. 01 84 80 44 20

- by email to the address contact@dlabparis.com ; requests are processed from Monday to Friday and taken care of within 48 hours.

- from our Instagram and Facebook pages; requests are processed Monday to Friday between

If you would like advice:
New! D-LAB provides you with an online D-diagnostic to answer simple problems.

Are you in a hurry, or ready to order? Do not hesitate to write to us at the following address: contact@dailylab.com, Our team of experts remains at your disposal to respond to all your requests.